How to Integrate Dell Management Portal with Microsoft Intune for Device Management

Before you touch any configuration, confirm each of the following:

1. Intune licensing — Your tenant has active Microsoft Intune licensing assigned to the users or devices you plan to manage (Intune is included in plans such as Microsoft 365 E3/E5 and the Enterprise Mobility + Security suite).
2. Administrative role — You are signed in with an account that holds the Intune Administrator or Global Administrator role in Microsoft Entra ID. Registering an application and consenting to API permissions generally requires Global Administrator.
3. Dell Management Portal access — You have a working Dell Management Portal account with rights to link a tenant and manage devices.
4. Supported Dell devices — The devices you intend to sync are Dell models supported by the Dell Management Portal for Intune integration.

Record your tenant ID (found in Microsoft Entra admin center > Overview) — you will need it when linking the tenant in the Dell portal.

Exact license inclusions and Dell device support lists change over time. Confirm current requirements against Dell's documentation for your portal version before proceeding, as licensing and supported models are the two most common causes of a failed integration.

The connector authenticates to your tenant through an Entra ID application identity.

1. In most deployments you initiate this from the Dell Management Portal, which redirects you to a Microsoft consent prompt. Sign in with your Global Administrator account.
2. On the consent screen, review the permissions the Dell Management Portal app requests to read and write Intune device data, then select Accept to consent on behalf of your organization.
3. To verify the result, open the Microsoft Entra admin center, go to Identity > Applications > Enterprise applications, and confirm the Dell Management Portal application now appears with the granted permissions.

If your organization blocks user consent, an administrator must grant admin consent for the whole tenant so the connector can operate without per-user prompts.

The exact permission names shown on the consent screen depend on the Dell portal version — do not manually add permissions you cannot verify against Dell's documentation. If consent fails, check that user/admin consent settings in Entra ID (Enterprise applications > Consent and permissions) are not blocking the request.

With the application consented, enable the connection from Intune:

1. Sign in to the Microsoft Intune admin center (intune.microsoft.com) with your Intune Administrator or Global Administrator account.
2. Go to Tenant administration > Connectors and tokens.
3. Locate the Dell Management Portal connector entry, open it, and select the option to enable or add the connection.
4. Complete the authorization prompt so Intune trusts the Dell connection.

After enabling, the connector should report a status indicating it is connected or awaiting its first sync.

Connector availability and the exact label under Connectors and tokens can vary by tenant and Dell portal version. If you do not see the connector, confirm the Entra app consent from the previous step completed successfully — the connector often does not appear until the app identity exists in your tenant.

Now define which Dell devices flow into Intune and start the data exchange:

1. Sign in to the Dell Management Portal.
2. Link your Microsoft tenant, using the tenant ID you recorded in Step 1 if prompted.
3. Select the device scope — the group of Dell devices you want represented in Intune.
4. Review or set the synchronization schedule so Dell inventory and warranty data are pushed to Intune on a recurring basis.
5. Trigger the initial synchronization and wait for it to complete.

The first sync can take longer than subsequent scheduled syncs because it processes the full device inventory.

Sync frequency and the maximum number of devices per sync depend on the Dell Management Portal's configuration and are not controlled from Intune. If the initial sync stalls, verify the tenant link and re-check that the Entra app permissions were granted with admin consent.

Verify the integration end to end:

1. In the Microsoft Intune admin center, return to Tenant administration > Connectors and tokens and open the Dell Management Portal connector.
2. Confirm the connector status is healthy and check the last successful sync time matches the sync you triggered.
3. Go to Devices and confirm your Dell devices appear, showing the inventory and warranty data delivered by the connector.
4. Open one Dell device and confirm the expected management options and details are populated.

If devices are missing, allow time for the sync interval to elapse, then re-check.

There can be a delay between a completed Dell-side sync and data appearing in the Intune console. If a device shows in the Dell portal but not in Intune, confirm it is inside the device scope you selected and that the device is a supported model.