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ITSM (IT Service Management)

ITSM encompasses the activities and processes organizations use to design, deliver, and manage IT services.

What is ITSM?

IT Service Management (ITSM) refers to the activities, policies, and processes used to design, create, deliver, support, and manage IT services for an organization.

ITSM processes

Incident management, Problem management, Change management, Service request, Asset management.

Common misconceptions

  • "ITSM is just ticketing" — Comprehensive service approach
  • "ITSM is bureaucratic" — Enables efficient service
  • "ITSM is only for large organizations" — Scalable practices