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ServiceNow
ServiceNow is a cloud platform for IT service management, operations, and business workflow automation.
What is ServiceNow?
ServiceNow is a cloud computing platform that provides IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM) capabilities.
ServiceNow modules
ITSM, ITOM, SecOps, HR Service Delivery, Customer Service Management.
Common misconceptions
- "ServiceNow is just ITSM" — Broad platform
- "ServiceNow is out-of-box ready" — Configuration needed
- "ServiceNow is expensive" — ROI can justify cost